I then tried on my pc and saw that the hard drive was listed, but it could not stay detected. Then I tried on another mac following the same process and still nothing. I swapped out the cables and tried multiple ports and still got nothing. This is the first time where I had a headache because it would not be detected by both my mac or windows computer during the initial setup.
I bought multiple seagate drives before so I'm pretty familiar with setting them up and formatting them. Overall Review: I'm not sure if I got a defective hard drive but this was such a huge disappointment. Is unable to stay connected even with different cables and ports Pros: Cool looking exterior with a blue/white finish.Ĭons: -Not able to be detected on both mac and window If the issue persists, please create a case with our technical support team so we can further investigate and explore available options: Please follow the troubleshooting steps in the link below: There can be situations where the problem is related to other things which can affect the drive. Performing these steps can rule out a problem with the drive itself. Try connecting the drive to another computer to see how it reacts. Verify if the drive detects within Disk Management (on PC) or Disk Utility (on Mac).Ĥ. You may also try using a different cable.ģ. Try connecting the drive to another port on the computer (ensure it’s connected to a port directly).Ģ. In your situation, we would suggest the following:ġ. However, we’re hoping to lend a helping hand and offer some assistance that may resolve the issue.
We’re certainly sorry you’ve encountered this circumstance.
We regret to hear about your experience with the Seagate One Touch Portable Hard Drive. Not available in all countries.Īdditional Information Date First Available See for applicable terms and privacy policy.
Not available in all countries.Ĥ Internet connection and Adobe ID required. Windows 7 or higher, or Mac OS X 10.12 or higher operating system1,2Īvailable SuperSpeed USB 3.2 Gen 1 (USB 3.0) port (required for USB 3.2 Gen 1 transfer speeds)Ģ Compatibility may vary depending on user's hardware configuration and operating system.ġ8-inch (45.72cm) USB 3.2 Gen 1 (USB 3.0) cableĤ-month membership Adobe Creative Cloud Photography plan4ģ See for applicable terms and privacy policy. Includes Seagate Rescue data recovery service Offers customized backup and folder mirroring Works with Windows and Mac without needing to reformat (reformatting needed for use with Time Machine) Portable external hard drive for file backup Learn more about the Seagate STKC4000402 Best Seller Ranking
0 kommentar(er)
